Gillingham station can be tricky for those with a mobility issue. The station has two platforms.  Platform 1 is easy to access but platform 2 is reached via a footbridge with 29 stairs up each side, handrails, and a break part way.
If you do arrive on platform 2, staff have access to CCTV to identify you and there is a white Help Point near the foot of the stairs on platform 2 (see photograph) that you can use to alert staff in Southampton, who will alert Gillingham staff. Â Staff at Gillingham will guide you safely across the rails at the point where the platform dips to ground level.
Occasionally if there is an unexpected incident trains will come in at platform 2 without warning – so it is worthwhile checking out measures in the paragraph above in case you are unlucky!
We recommend you contact South Western Railway on Tel. 0800 5282 100 for guidance on your particular requirements.
You can also obtain details online at South Western Railway
We hope this is helpful.
Please see link for train times and tickets The Trainline